Emotional Intelligence

Emotional Intelligence is becoming a hot topic in the business world. However, many people are unsure of what Emotional Intelligence actually is and how it can have an impact at work.

Emotions matter in your workplace
Emotions affect workplace decisions and strategies every day. Ask yourself:

• Have you ever decided not to hire someone because 'something just didn't feel right'?
• Would you ask your boss for more resources when the boss is having 'a bad day'?
• Do you take a different approach when dealing with a disgruntled customer?
• How might you help motivate an under-performing team member to succeed?

Emotions influence your behaviours at work
The emotions you experience at work also influence the behaviours you display to others, including:

• tone of voice
• body language
• facial expressions

BARRETT uses an Australian tool called GENOS, developed by Dr Ben Palmer and Professor Con Stough, at Swinburne University of Technology to improve you, your people and your workplace.