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Emotional Intelligence comprises seven specific EI skills. The table below presents a definition of each skill and outcomes that can be achieved from displaying each skill effectively at work.
| EI Skill |
Definition |
Workplace Outcomes |
| Emotional Self-Awareness: |
The skill of perceiving and understanding one's own emotions. |
The capacity to identify and understand the impact one's own feelings is having on thoughts, decisions, behavior and performance at work.
Greater self-awareness. |
| Emotional Expression: |
The skill of expressing one's own emotions effectively. Creating greater understanding amongst colleagues about yourself. |
Creating greater understanding amongst colleagues about yourself Creating trust and perceptions of genuineness amongst colleagues |
| Emotional Awareness of Others: |
The skill of perceiving and understanding others emotions. |
Greater understanding of others, how to engage, respond, motivate and connect with them Interpersonal effectiveness |
| Emotional Reasoning: |
The skill of utilizing emotional information in decision-making. |
Enhanced decision-making where more information is considered in the process Greater buy-in from others into decisions that are made. |
| Emotional Self-Management: |
The skill of effectively managing one's own emotions. |
Improved job satisfaction and engagement Improved ability to cope with high work demands Greater interpersonal effectiveness Enhanced productivity and performance. |
| Emotional Management of Others: |
The skill of influencing the moods and emotions of others. |
The capacity to generate greater productivity and performance from others The capacity to generate a positive and satisfying work environment for others The capacity to effectively deal with workplace conflict. |
| Emotional Self-Control |
The skill of effectively controlling strong emotions experienced. |
Emotional well-being The capacity to think clearly in stressful situations The capacity to deal effectively with situations that cause strong emotions |
All information © Copyright Genos Pty Ltd 2007. Reprinted with permission.
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