Menu: Modules
- The Optimistic Professional
- Personal Responsibility and Effective Decision Making
- Working to Achieve Collaboration and Cooperation
- Dealing with Difficult People and Conflict Situations
- The 7 Step Healthy Exchange Process
- Communicating Assertively and With Confidence
- Cultivating Resilience, Drive and Wellbeing
- The Self and Time Management
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William L Shirer: Most true happiness comes from one's inner life, from the disposition of the mind and soul. Admittedly, a good inner life is difficult to achieve, especially in these trying times. It takes reflection and contemplation and self-discipline. |
Dealing with Difficult People and Conflict Situations |
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Dealing with difficult people & conflict situations is a 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn't always mean difficult. ![]() Timing: 1-2 days Key topics include:
Participants will have the opportunity to assess theirs and others communication and conflict resolution styles and learn strategies to address difficult situations to apply in their daily life via role plays, cases studies and other group work. |
Modules Listing
- The Optimistic Professional
A 1-2 day introduction session on how to develop practical strategies to gain greater self awareness, manage your emotions and develop healthy attitudes to help people lead successful careers. - Personal Responsibility and Effective Decision Making
A 1-2 day introduction to the 3 Keys To Responsible & Effective Decision Making. - Working to Achieve Collaboration and Cooperation
A 1 day session designed to introduce people the 5 key principles of collaboration and cooperation. - Dealing with Difficult People and Conflict Situations
A 1-2day session designed to help people understand how to navigate their way in difficult situations, assess their conflict resolution styles and realise that different doesn't always mean difficult. - The 7 Step Healthy Exchange Process
A 1 day session designed give people access to a practical and easy to learn communication process to facilitate better and more proactive two way communication. - Communicating Assertively and With Confidence
A 1 day session designed to help participants recognise the differences between Passive, Aggressive and Assertive behaviours, and develop more assertive communication strategies. - Cultivating Resilience, Drive and Wellbeing
A 1-2 day session designed to help participants take stock of their current situation, assess their current wellbeing, help set meaningful goals and try techniques that can help them cultivate happier and healthy lives. - The Self and Time Management
A 1 day session dedicated helping people of all levels set meaningful goals, prioritise and manage their actions and time more effectively.

