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EI: The Seven Skills

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Emotional Intelligence comprises seven specific EI skills. The table below presents a definition of each skill and outcomes that can be achieved from displaying each skill effectively at work.




EI Skill Definition Workplace Outcomes
Emotional Self-Awareness: The skill of perceiving and understanding one's own emotions. The capacity to identify and understand the impact one's own feelings is having on thoughts, decisions, behavior and performance at work.
Greater self-awareness.
Emotional Expression: The skill of expressing one's own emotions effectively. Creating greater understanding amongst colleagues about yourself. Creating greater understanding amongst colleagues about yourself Creating trust and perceptions of genuineness amongst colleagues
Emotional Awareness of Others: The skill of perceiving and understanding others emotions. Greater understanding of others, how to engage, respond, motivate and connect with them Interpersonal effectiveness
Emotional Reasoning: The skill of utilizing emotional information in decision-making. Enhanced decision-making where more information is considered in the process Greater buy-in from others into decisions that are made.
Emotional Self-Management: The skill of effectively managing one's own emotions. Improved job satisfaction and engagement Improved ability to cope with high work demands Greater interpersonal effectiveness Enhanced productivity and performance.
Emotional Management of Others: The skill of influencing the moods and emotions of others. The capacity to generate greater productivity and performance from others The capacity to generate a positive and satisfying work environment for others The capacity to effectively deal with workplace conflict.
Emotional Self-Control The skill of effectively controlling strong emotions experienced. Emotional well-being The capacity to think clearly in stressful situations The capacity to deal effectively with situations that cause strong emotions

All information © Copyright Genos Pty Ltd 2007. Reprinted with permission.


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Emotional intelligence involves a set of skills that defines how effectively you perceive, understand, reason with and manage your own and others' feelings. At work, Emotional Intelligence underpins how well employees get along as emotions are an inherent part of workplace activities at all levels.

Emotions matter at work as Emotions affect the way people think and make decisions. For example they are not hiring a candidate because "Something just didn't feel right", or trying a different approach when dealing with a disgruntled customer or planning how to help an under-performing team member succeed.

Emotions also influence how people behave and interact at work, contributing to the tone of voice, body language, facial expressions.

So you can benefit from developing workplace Emotional Intelligence as Emotional Intelligence makes a difference in the workplace. For example, more effective leaders communicate how they feel to inspire amd generate confidence from others, high performing sales professionals think more about how their customers feel to strengthen their selling relationships, cohesive teams are more aware of how emotions help and hinder the team's performance.